🔗 Share this article ‘Social Listening’: Unilever Looks to Exploit Vaseline’s TikTok Moment. First identified over 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline may not seem like an obvious target for digital platform algorithms. Nonetheless, its ascent as a TikTok talking point has thrust it into the lead of an marketing transformation, where major corporations are investing heavily in content creators and putting fewer resources into advertising goods in conventional outlets. A Journey from Drilling to Digital The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers using on their skin with a derivative of drilling. Currently, a wave of content from users have documented the product’s widespread use in “everyday tips”. Promoted as a solution for polishing footwear or extending perfume longevity, as well as a fix for squeaky doors. It has even been deployed to stop the scourge of snack dust adhering to hands. Harnessing the Hype Spotting its digital renaissance, marketers at Unilever enhanced the tricks by asking their own scientists to test them and providing creators with the outcome data. Suggestions that it lessened the sensation of spicy food on lips were validated. Similarly supported were ideas it could lengthen scent duration and revive leather bags. Proposals that it might whiten teeth or extend lashes were debunked. A Plan Built on ‘Social Listening’ Outdoor advertising and television commercials would once have dominated Unilever’s advertising drive. However, this online trend has persuaded leaders to dramatically increase investment in content creators. This monitoring of online platforms to inform business strategy has been dubbed “social listening”. Unilever's CEO, newly named, has suggested it is aiming to spend 50% of its massive marketing spend on social media content. Adapting to New Consumer Habits A leading Unilever executive, who is leading the online push, said the company was simply adapting to new ways of engaging audiences. She said interacting online “without killing the party” was crucial. “How do brands authentically become part of the conversation? This remains our core objective as brands, since the era of community gossip and discussing household products. “There’s this moving away from a mass communication approach, where we would just transmit messages … Today, it's numerous dialogues, diverse communities. The evolution of platform algorithms means that these groups seem specialized, yet they are vast. “Having your brand advocated by consumers, mentioned by individuals, that fosters reliability and pertinence. Content makers are key. We are expanding this endorsement system.” A Revolutionary Change in Media This plan mirrors dramatic transformations happening in audience habits, with Gen Z and millennial audiences devoting greater hours to social media platforms than traditional TV, print, or radio. The transition is visible in falling revenues for TV and print advertising. In the UK, advertising income for leading TV channels have fallen by more than £600m in actual value since the end of the last decade. The Creator Economy Boom This further signifies a media convergence as large companies almost become production houses themselves, collaborating with numerous influencers to promote their goods. Leon Harlow said: “Obviously there’s a flow of audiences away from some legacy media and their time is increasingly on digital video and image apps than they are watching live TV or reading print. “A lot of brands are telling us consumers have more faith in suggestions from the individuals they follow over traditional advertisements. That’s a consistent trend.” He said brands could also save money by investing in creators over expensive broadcast campaigns, which also enables easier content adjustment to see what works. Such methods are increasing. Promotional expenditure on the creator economy is rising at quadruple the rate than the media industry overall. Stateside, it has over doubled since 2021 and is forecast to attain tens of billions in 2025. TV's Lasting Role Regardless of the massive shift, executives said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to frame public debate. She added: “One of the highest return-on-investment media opportunities is still the Super Bowl. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”